Refund and Returns Policy

Returns Policy

Overview
We strive to ensure your complete satisfaction with every order. Please review our policy below for details on returns and replacements.

Eligibility Criteria

• Returns are accepted within 30 days of purchase.
• Eligible reasons:
• Wrong orders (e.g., incorrect design, size, or color as specified in your order).
• Defective items (e.g., printing errors, material flaws).
• Items must be in their original packaging and unused (for wrong orders). Defective items must not show signs of misuse or improper handling.
• Customer responsibility: Return shipping costs are covered by the customer.

Non-Returnable Items

• Customized orders that are correctly fulfilled.
• Damage due to mishandling, improper installation, or accidents.
• Returns initiated after 30 days of delivery.

How to Initiate a Return

1. Contact us within 30 days of delivery at info@canvasandwall.co.za with:

• Order number.
• Photos/video (for defective items).
• Reason for return.

1. Await approval and return instructions.

Return Shipping

• You are responsible for return shipping costs.
• Use a trackable courier service and retain proof of postage.
• Ship to: Unit 12 Pendulum Park, Halfway house Midrand, Johannesburg South Africa.

Inspection & Processing

• Returns are inspected within 3–5 working days of receipt.
• If approved, your replacement will be processed.
• Non-compliant returns will be declined and shipped back at your expense.

Replacements

• Approved replacements are shipped within 3–5 working days after approval.
• Free shipping for replacements.

Contact Us
For questions, reach out to:

• Email: info@canvasandwall.co.za
• Phone: +27115682207
• Hours: 09:00 – 17:00

Policy Updates
We reserve the right to modify this policy. Changes apply to future orders.

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